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Enterprise Customer
Experience Solution

Create outstanding customer experience through a pleasant and seamless customer journey at multiple touch points from the point-of-entry to the point-of exit.
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Overview

Customer experience at the premise is one of the primary influences that initiate customers to build relationship with a business and trigger their purchase decisions.
Customers demand to be served quickly ; they want you to value their time and live up to their expectation of what an excellent service should have been. An unorganised customer flow might cause queue congestion and longer waiting times, which could lead to low customer satisfaction, poor brand image, and walk-offs.

The Main Features

Not only designed to manage queue more effectively, SMARTQUEUE® can also leverage the customer experience for both customers and your staff.

Ticketing Kiosk

Allow your customers to check-in to the service queue independently.
SMARTQUEUE® Customer Experience Solutions comes with a ticketing kiosk designed to identify customer and print queue ticket. It features user-friendly and intuitive interface that allows customer to select a service options on a touch-screen display easily.

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Concierge

Give a personalised touch and assistance for customers with special needs.
SMARTQUEUE® Customer Experience Solutions provides concierge solution as a complimentary to the ticketing kiosk. The mobile staff has the capability to check-in customer as well as serve customers on-the-spot.

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Virtual Caller

Manage queue effectively with a customer caller.
SMARTQUEUE® Customer Experience Solutions equips staffs with web-based customer-calling module known as the “Virtual Caller” which allows staff to call, recall, and transfer customer.

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Multimedia Display

An oversee tool for the management to monitor situation at the front-office.
SMARTQUEUE® Customer Experience Solutions also provides Dashboard Monitoring to display current situation at the front-office, including notification based on SLA. It assists back office management to make quick necessary interference whenever necessary, ensuring no missing customers.

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Centralised Reporting

Enable a data-driven analysis to design a more effective corporate planning.
SMARTQUEUE® Customer Experience Solutions comes with a reporting tool that consists of real time statistics and comprehensive KPI reports, to help the management in decision making and customer service experience improvements.

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The Additional Features

For a more efficient process and great customer experience, SMARTQUEUE® comes with additional features.

SMS Notifications

Show your customer that you appreciate their time. SMARTQUEUE® Customer Experience Solutions has the capability to send SMS notifications to your customer when their turn is almost due, allowing customers to run errands or window shopping elsewhere, without worries of missing their turn.

Report Email Scheduler

Import and export report data periodically. SMARTQUEUE® queue management system is supported with report email scheduler that enables you to import and export reports in specific periods, such as daily, weekly, monthly, open-date, or based on certain schedules anywhere and at any time from internet-connected devices.

Customer Feedback Solutions

Make effective improvement plan based on real survey data. SMARTQUEUE® comes with SMARTSURVEYS™, a revolutionary customer feedback solution designed to enable the management to make strategic planning regarding the improvement of customer experience based on analytical data.

Appointment Booking System

Increase efficiency of time management by allowing customer to book an appointment. The appointment booking system allows customers to reserve service and staff based on their preferences. On the other hand, management can improve resource management by allocating staff to serve particular customer with special needs for better customer experience.

The Key Benefits

SMARTQUEUE® queue management system offers competitive benefits for all, including:
Streamlined customer flow at premise
Ensured high customer satisfaction
Leveraged cross-selling opportunities with digital advertising
Measurable service performance using KPIs
Easier identification of areas of improvement with centralized reporting
Enhanced corporate image with improved customer experience

Need further discussion on the right solution for your business?

Our expert consultants are ready to help. 

Hotline: 1500 913

info@murni.co.id

Learn more about our solutions

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