Not only designed to manage queue more effectively, SMARTQUEUE® can also leverage the customer experience for both customers and your staff.
Allow your customers to check-in to the service queue independently.
SMARTQUEUE® Customer Experience Solutions comes with a ticketing kiosk designed to identify customer and print queue ticket. It features user-friendly and intuitive interface that allows customer to select a service options on a touch-screen display easily.
Give a personalised touch and assistance for customers with special needs.
SMARTQUEUE® Customer Experience Solutions provides concierge solution as a complimentary to the ticketing kiosk. The mobile staff has the capability to check-in customer as well as serve customers on-the-spot.
Manage queue effectively with a customer caller.
SMARTQUEUE® Customer Experience Solutions equips staffs with web-based customer-calling module known as the “Virtual Caller” which allows staff to call, recall, and transfer customer.
An oversee tool for the management to monitor situation at the front-office.
SMARTQUEUE® Customer Experience Solutions also provides Dashboard Monitoring to display current situation at the front-office, including notification based on SLA. It assists back office management to make quick necessary interference whenever necessary, ensuring no missing customers.
Enable a data-driven analysis to design a more effective corporate planning.
SMARTQUEUE® Customer Experience Solutions comes with a reporting tool that consists of real time statistics and comprehensive KPI reports, to help the management in decision making and customer service experience improvements.
For a more efficient process and great customer experience, SMARTQUEUE® comes with additional features.
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